FATHER’S DAY SPECIAL OFFER – SAVE 20% ON GREAT FATHER’S DAY OR BIRTHDAY GIFTS USING PROMO CODE SUMMER23 AT CHECKOUT
Want to find out more about Pub Tokens? Browse our frequently asked questions below. If your question isn’t answered, please feel free to get in touch
You can buy Pub Tokens direct from us as well as a limited number of third party re-sellers. If you are offered the opportunity to purchase Pub Tokens by any third party then please contact us to check that the tokens are legitimate.
You can use your Pub Tokens to pay for any food, drinks or accommodation at all participating pubs and restaurants. Pub Tokens can be used just like cash in conjunction with any other offers or promotional discounts available to cash customers.
No you can’t choose a delivery date, but you CAN select a dispatch date (First Class post will usually arrive within 48 hours of dispatch). Simply place your order and immediately forward your order confirmation email to [email protected] specifying your preferred dispatch date (Mon-Fri). We will need to receive this email before your order has been dispatched.
We aim to dispatch all orders received before 2pm Mon-Fri on the same working day. Orders received after 2pm, over the weekend or on bank holidays will be dispatched the next working day however we cannot guarantee this. The time it takes for your order to arrive will depend on the method of delivery you choose and the delivery guarantees made by your chosen provider and we cannot be held responsible for any delays on their part. If you select Royal Mail 1st Class Signed For Delivery your order will be sent by 1st Class post and a signature will be required on delivery. If the recipient is not available to sign for the item then a card will be left requiring that they collect the envelope from their local sorting office within 14 days. If the order is not collected within this time it will be returned to us and we will contact the purchaser to arrange re-delivery at an additional cost. If you want to be sure of delivery by a certain date you will need to use one of the guaranteed next working day delivery options: Royal Mail Special Delivery or DX. Pub Tokens Limited accepts no responsibility for the timing of delivery of Pub Tokens unless the Royal Mail Special Delivery option is selected. The majority of Royal Mail 1st Class and 1st Class Signed For Delivery post arrives within 48 hours of dispatch so if you were to order at noon on Monday your order will be dispatched that afternoon and will most likely be delivered on the Tuesday or Wednesday.
Pub Tokens may only be exchanged for goods or services of a value equal to or higher than the face value provided that any difference in price is paid. In practice this means that change is not given but typically customers redeeming Pub Tokens, like many other gift vouchers and gift cards, spend more than the face value of their tokens (over 40%) when redeeming. We provide denominations as small as a £5 token so if you think your recipient may only want to spend a small amount at a time then choose the lower denomination tokens to ensure that they use the full value of their gift.
They are traditional paper tokens (about the size of a £10 note) and will arrive in an attractive Pub Tokens branded card inside a plain envelope. You can add a personal message to the card when ordering. If you order multiple cards, the message will only be printed on one card except for Corporate Orders when we offer bespoke fulfilment.
We deliver throughout the UK and to British Forces Overseas addresses. We do not dispatch tokens to any other countries or locations.
You can edit your email address within My Account – all you need to do is to login with your old email address and password, go to My Account and go to the Account details area to change your email address. You can also update your password here as well as other personal details.
Pub Tokens come in £5, £10 and £20 denominations.
Please email us immediately at [email protected] as soon as you are aware of your mistake or have received your Order Confirmation email. Please provide your order number and the new details and we will do our best to over-ride the automated system before dispatch but we can’t guarantee this.
In 1,750 Great Pubs and Restaurants throughout the UK. Use our Find a Pub or Restaurant facility to find your closest participating outlets.
We accept payment online using PayPal and most credit and debit cards (including AMEX). The maximum basket value for online purchase is £400. If your basket value is over £400 (after you have applied any discount code) then please call our Corporate Sales Team on 01722 781195 or email [email protected] and we can arrange to take your payment over the telephone or by bank transfer.
Online orders up to and including £20 will cost between £1.89 (1st Class) and £2.79 (1st Class Signed For Delivery). Orders between £25 and £200 will cost between £2.89 and £3.75 (1st Class Signed For Delivery) or £5.65 for Royal Mail Special (next working day) Delivery. Orders between £200 and £400 can only be sent using Royal Mail Special (next working day) Delivery at a cost of £5.65 or DX (next working day) at a cost of £8.09. The postage options and relevant prices will be displayed before you are required to make payment.
Offline (email or telephone) orders between £400 and £500 may be subject to a £5.65 delivery charge. All orders of £500 and over will be sent by Royal Mail Special (next working day) Delivery free of charge.
All Pub Tokens must be used by the expiry date printed on the reverse. If you have not been able to comply with this condition then please inform us of the reason and provide the serial number(s) of your Pub Tokens and date of purchase/receipt using our Contact Us form. At our sole discretion we will ask you to return your Pub Tokens to us and issue you with long dated replacements. We reserve the right to charge an administration fee to cover the cost of issuing replacement tokens (including the cost of postage by Royal Mail 1st Class Signed For Delivery).
If you are buying on behalf of your company and need a VAT invoice then please forward your Order Confirmation email to [email protected] and we will issue a VAT invoice.
All Pub Tokens have an expiry date printed on the rear. Pub Tokens currently on sale expire on 12 February 2025.
You need to go to My Account and click on the Forgotten your password? link. You will then be prompted to enter your email address and an email will be sent out with a link to create a new password. Please note the password reminder email may end up in your junk or spam email folder so please check this.
Please complete our Contact Us form or email [email protected]. If you do not receive a response within 48 hours and the answer to your question is not contained within these FAQs then please telephone us on 01722 781195 Mon-Fri 9am-5pm except Bank Holidays.
Pub Tokens make great rewards or incentives for staff or customers. Please use the Enquiry Form on our Corporate Vouchers page, email [email protected] or call our Corporate Sales Team on 01722 781195 and we will be happy to help and offer a bespoke discount.
If you have signed up or registered via our website and ticked the “Tick here if you would like to receive emails detailing our great special offers and qualifying you for our monthly £50 prize draw” button then your details will be entered into our monthly prize draw for the month in which you signed up. One winner will be selected at random each month and the winner will be contacted by a post on our Facebook page. The winner will be asked to confirm address details for delivery of the £50 prize of Pub Tokens Gift Vouchers and the name will appear here until the next draw is made. If no response is received from the winner within 5 days of the email notification then no prize will be issued in that month. This month’s winner is Colin Nicholson – Congratulations Colin!
WITH CODE SUMMER23