Our Happy Christmas Offer - 15% Off - enter discount code XMAS1815 at checkout

FAQs

  • Q1. Can I buy now but request a different date for dispatch?

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    A.

    During November if you want to buy now but request a later dispatch date then please forward your Order Confirmation email to info@pubtokens.com immediately (within one hour of purchase) specifying your required dispatch date (Mon-Fri). If we have not received your request when we dispatch the orders at 2pm daily then we will not be able to delay your order.

  • Q2. Where can I buy Pub Tokens?

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    A.

    You can buy Pub Tokens direct from us as well as a limited number of third party re-sellers. If you are offered the opportunity to purchase Pub Tokens by any third party then please contact us to check that the tokens are legitimate.

  • Q3. WHAT DENOMINATIONS DO PUB TOKENS COME IN?

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    A.

    Pub Tokens come in £5, £10 and £20 denominations.

  • Q4. Where can I use Pub Tokens?

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    A.

    In over 1,250 pubs and restaurants throughout the UK. Use our Find a Pub facility to find your closest participating outlets.

  • Q5. WHAT CAN I SPEND MY PUB TOKENS ON?

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    You can use your Pub Tokens to pay for any food, drinks or accommodation at all participating pubs. Pub Tokens can be used just like cash in conjunction with any other offers or promotional discounts available to cash customers.

  • Q6. HOW CAN I PAY FOR PUB TOKENS?

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    A.

    We accept payment online using most credit and debit cards (including American Express). We also accept online payment via PayPal. If you want to order more than £400 of Pub Tokens then please call our Corporate Sales Team on 01722 781195 or email corporate@pubtokens.com and we can arrange to take your payment over the telephone or by bank transfer.

  • Q7. Is change given on Pub Tokens?

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    A.

    Pub Tokens may only be exchanged for goods or services of a value equal to or higher than the face value provided that any difference in price is paid. In practice this means that change is not given but typically customers redeeming Pub Tokens, like many other gift vouchers and gift cards, spend more than the face value of their tokens (over 40%) when using their tokens. We provide denominations as small as a £5 token so if you think your recipient may only want to spend a small amount at a time then choose the lower denomination tokens to ensure that they use the full value of the gift.

  • Q8. Can I receive a VAT invoice?

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    A.

    If you are buying on behalf of your company and need a VAT invoice then please email info@pubtokens.com giving us your order number.

  • Q9. How are Pub Tokens presented?

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    They are traditional paper tokens (about the size of a £10 note) and will arrive in an attractive Pub Tokens branded card inside a plain envelope. You can add a personal message to the card when ordering.

  • Q10. What do I do if I require more than one gift wallet to accompany my order?

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    A.

    We already dispatch two wallets with every order, one with the your message and one blank.  If you require additional wallets please email us at info@pubtokens.com  as soon as you have received your Order Confirmation email with your order number and details of your request so that we can notify our fulfilment house. Please do not put a note requesting additional wallets in the body of your message as this system is automated.

  • Q11. What if I have entered the wrong delivery address?

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    Please email us at info@pubtokens.com as soon as you have received your Order Confirmation email with your order number and details of the change as we will need to override the automated system before 2pm Mon-Fri. After 2pm there is nothing we can do to amend your order.

  • Q12. How long will I have to redeem my tokens?

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    All tokens have an expiry date printed on the rear. Pub Tokens currently on sale expire on 12 March 2020.

  • Q13. Where do you deliver?

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    We deliver throughout the UK. We do not dispatch tokens overseas.

  • Q14. What do I do if I have lost my password?

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    You need to go to My Account and click on the Forgot your password? link. You will then be prompted to enter your email address and an email will be sent out with a link to create a new password. Please note the password reminder email may end up in your junk or spam email folder so please check this.

  • Q15. What do I do if I change my email address?

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    You can edit your email address within My Account - all you need to do is go to My Account and go to the Account Information area within My Account. You can also udpate your password here as well as other personal details.

  • Q16. WHAT IF I HAVE CHANGED MY EMAIL ADDRESS AND CAN'T REMEMBER MY PASSWORD?

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    The only thing to do in these circumstances is to create a brand new account with your new email address and a new password.

  • Q17. WHAT IF I WANT TO ORDER PUB TOKENS ON BEHALF OF MY COMPANY FOR USE AS A STAFF/CUSTOMER REWARD/INCENTIVE?

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    Please use the Contact Form on our Corporate Sales page, email corporate@pubtokens.com or call our Corporate Sales Team on 01722 781195.

  • Q18. How do I contact Pub Tokens?

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    Please complete our contact form at www.pubtokens.com/contact or email info@pubtokens.com. If you do not receive a response within 48 hours and the answer to your question is not contained within these FAQs then please telephone us on 01722 781195 Mon-Fri 9am-5pm except Bank Holidays.

  • Q19. What are the last Christmas posting dates?

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    Last advised Christmas posting date for Royal Mail 1st Class post (this includes 1st Class Signed For) is Thursday 20 December so orders need to be placed by 2pm on 20 December. Last advised posting date for Royal Mail Special Delivery is Saturday 22 December.

    Our fulfilment centre is closed between 9.45am on Monday 24 December and Wednesday 2 January 2019 so all orders placed between these dates/times will not be dispatched until 2 January.