FAQs

You can buy Pub Tokens direct from us as well as a limited number of third party re-sellers. If you are offered the opportunity to purchase Pub Tokens by any third party then please contact us to check that the tokens are legitimate.

You can use your Pub Tokens to pay for any food, drinks or accommodation at all participating pubs and restaurants. Pub Tokens can be used just like cash in conjunction with any other offers or promotional discounts available to cash customers.

We are sorry but this is not currently possible. If you require delivery on a specific date then we suggest that you use one of our next day delivery options and buy before 2pm the previous working day. Otherwise use one of the Royal Mail 1^st Class options and buy before 2pm at least two working days before you require delivery.

Alternatively you can select a dispatch date (First Class post will usually arrive within 48 hours of dispatch). Simply place your order and immediately forward your order confirmation email to [email protected] specifying your preferred dispatch date (Mon-Fri). We will need to receive this email before your order has been dispatched.

We aim to dispatch all orders received before 2pm Mon-Fri on the same working day. Orders received after 2pm, over the weekend or on bank holidays will be dispatched the next working day however we cannot guarantee this. The time it takes for your order to arrive will depend on the method of delivery you choose and the delivery guarantees made by your chosen provider and we cannot be held responsible for any delays on their part. If you select Royal Mail 1st Class Signed For Delivery your order will be sent by 1st Class post and a signature will be required on delivery. If the recipient is not available to sign for the item then a card will be left requiring that they collect the envelope from their local sorting office within 18 days. If the order is not collected within this time it will be returned to us and we will contact the purchaser to arrange re-delivery at an additional cost. If you want to be sure of delivery by a certain date you will need to use one of the guaranteed next working day delivery options: Royal Mail Special Delivery or DX. Pub Tokens Limited accepts no responsibility for the timing of delivery of Pub Tokens unless the Royal Mail Special Delivery option is selected. The majority of Royal Mail 1st Class and 1st Class Signed For Delivery post arrives within 48 hours of dispatch so if you were to order at noon on Monday your order will be dispatched that afternoon and will most likely be delivered on the Tuesday or Wednesday.

Pub Tokens may only be exchanged for goods or services of a value equal to or higher than the face value provided that any difference in price is paid. In practice this means that change is not given but typically customers redeeming Pub Tokens, like many other gift vouchers and gift cards, spend more than the face value of their tokens (over 40%) when redeeming. We provide denominations as small as a £5 token so if you think your recipient may only want to spend a small amount at a time then choose the lower denomination tokens to ensure that they use the full value of their gift.

They are traditional paper tokens (about the size of a £10 note) and will arrive in an attractive Pub Tokens branded card inside a plain envelope. You can add a personal message to the card when ordering. If you order multiple cards, the message will only be printed on one card except for Corporate Orders when we offer bespoke fulfilment.

We deliver throughout the UK and to British Forces Overseas addresses. We do not dispatch tokens to any other countries or locations.

You can edit your email address within My Account – all you need to do is to login with your old email address and password, go to My Account and go to the Account details area to change your email address. You can also update your password here as well as other personal details.

Pub Tokens come in £5, £10 and £20 denominations.

Please email us immediately at [email protected] as soon as you are aware of your mistake or have received your Order Confirmation email. Please provide your order number and the new details and we will do our best to over-ride the automated system before dispatch but we can’t guarantee this.